How to Choose a Retail POS System
The quick pace of today’s retail market has made it important for a lot of businesses to invest in a POS (point-of-sale) solution for their daily operations. However, just concluding that you need this computer program is the easy part. The bigger challenge is selecting the right POS system.
These are handy tips to consider as you make your decision:
1. See if you need an inventory system.
First of all, determine whether a retail inventory management system would be necessary or not. If you own a retail or a specialty retail business, you can tell judging by your monthly sales volume and the intricacy of your operations. Other major factors (besides those above) that may help you decide are the sizes of your staff and your regular inventory.
2. Do a little homework.
Check out competing retailers in your community and find out what type of POS they use. Who made their POS? How long has the vendor been designing POS software? Ask your potential vendor for client references. You’d like to know their views on both the software and the company.
3. Know the ROI.
Most POS solutions are far from cheap, but you need to think of it as investment for your business that could bring long-term benefits, specifically in the areas of profitability and ROI. A good prospect will be glad to help you calculate your ROI using a simple exercise. As soon as you have done your research and have a shortlist of candidate software, begin comparing their features and take note of which system will likely be your best choice.
4. Interview each prospect on your shortlist.
In addition to features, there are other things you must focus on when comparing different POS systems. For example, are they certified to install your system, train your staff and provide technical support on an ongoing basis? You don’t want to settle for anything less for your business.
5. Select a vendor known for providing superior quality tech support.
No matter how good a retail system is, you will not go very far with it without high-quality and reliable tech support. Otherwise, prepare for stress and grief. Definitely, cost is a factor as well. Obviously, you should purchase your tech support from the same company that provided your POS system as they are the most knowledgeable about how it works. It is simply illogical for you to look elsewhere.
6. Pick the right software and hardware.
You can go with an advanced, industry-grade system that has been ‘retail hardened,’ or any desktop computer and monitor. In any case, the most important thing to consider is that your POS software is an exact match to your business needs.